Support

Last updated: July 13, 2026

We're here to help you get the most out of SlabIQ. Use the contact options below for account help, bugs, and privacy questions.

Contact email

support@theslabiq.com

Report a bug

Include device, OS version, and steps to reproduce.

Response expectations

We aim to respond to support emails within 1–2 business days(Monday– Friday, US Pacific). Complex account or data requests may take longer; we'll confirm receipt either way.

FAQ

How do I scan a card?: Open the Scanner from the bottom navigation, allow camera access when prompted, and point at the card. You can also upload a photo from your library. SlabIQ identifies the card and shows market context.
Do I need an account?: Yes. Sign up at /signup to save collections, inventory, and scan history.
How do I delete my account?: In the app go to Profile → Delete Account or Settings → Account → Delete Account, type DELETE to confirm. This permanently removes your profile and associated data. See the detailed steps below.
Are valuations guarantees?: No. Market values are estimates for informational purposes only and are not financial advice or guarantees of authenticity, condition, or resale value.
Which platforms are supported?: SlabIQ is available on the web at theslabiq.com and as an iOS app on the App Store. The same account works across both.

Account deletion

You can permanently delete your account in-app at any time:

Sign in to SlabIQ.
Open Profile (or Settings).
Tap Delete Account (under Account in Settings).
Type DELETE and confirm.

This permanently deletes your auth account, profile, collections, scans, uploads, and related saved data, then signs you out. Alternatively email support@theslabiq.com from the address on your account.

Legal

SlabIQ · theslabiq.com · support@theslabiq.com